A full store review with screenshots and a clear list of what to fix first - so the next work is scoped, not guessed.

The store review is the usual first step after a call. If we move into a project from there, work is scoped from what the review found. You get a real deliverable either way, not a sales pitch dressed up as research.

Tell me about the store, the problems, and the goal. We look at it together and see if we are a fit.
Most work starts with a store review or a clear project scope. That keeps spend tied to outcomes instead of open-ended tinkering.
After the build, ongoing help is optional. Keep it only if the work still makes the store more money or easier to run.